Shipping policy

Last updated: August 17, 2026

Thank you for shopping with Cup Care. We aim to process and deliver your order as quickly and efficiently as possible.

Please read the following information regarding order processing, shipping, tracking, and delivery.

1. Order Processing

Orders are processed as quickly as possible after payment has been successfully completed.

Orders are generally not processed or shipped on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

Cup Care ships to available destinations worldwide.

Shipping availability may vary depending on the destination and product.

If we are unable to ship your order to the address provided, we will contact you as soon as possible.

3. Estimated Delivery Times

Our estimated delivery time is approximately 5–15 business days after your order has been shipped.

Delivery times may vary depending on your location, shipping carrier, customs processing, and other circumstances outside our control.

Please note that delivery times are estimates and are not guaranteed.

Delivery may occasionally take longer due to:

  • Customs processing

  • Carrier delays

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete delivery information

  • Other unexpected transportation disruptions

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

4. Shipping Costs

Shipping is included with your order.

There are no additional standard shipping charges at checkout.

Any customs duties, import taxes, or other charges imposed by local authorities are not included and may apply depending on your destination.

5. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Where these charges are not included or collected during checkout, they may be charged separately by local authorities or the shipping carrier.

Cup Care does not control these charges.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Please allow up to 72 hours for tracking information to become active after receiving your shipping confirmation.

Tracking updates are provided by the shipping carrier and may occasionally be delayed.

7. Delayed Shipments

Delivery times are estimates and delays may occasionally occur.

If your order is significantly delayed, please contact us and include your order number so we can assist you.

8. Lost Packages

If your tracking information indicates an unusual delay or you believe your package may be lost, please contact us.

We will review the available tracking information and assist you in investigating the shipment with the relevant shipping or fulfillment provider.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

  • Full name

  • Street address

  • Postal code

  • City

  • Country

  • Contact information

If you notice an error after placing your order, please contact us immediately.

We cannot guarantee that shipping information can be changed once an order has entered processing or has been shipped.

Additional costs resulting from incorrect information provided by the customer may be the customer's responsibility.

10. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product

  • Photos of the packaging where relevant

We will review the issue and provide an appropriate solution if your claim is approved.

For additional information, please review our Refund Policy.

11. Multiple Packages

In some cases, products from the same order may be shipped separately.

If this happens, you may receive multiple packages and separate tracking information.

Receiving one package before another does not necessarily mean that part of your order is missing.

12. Contact Us

If you have questions about shipping, tracking, or your delivery, please contact us:

Cup Care
Email: supportcupcare@gmail.com

Please include your order number when contacting us about an existing order.