SHIPPING POLICY

Last updated: June 20, 2026

Thank you for shopping with Cup Care. We are committed to delivering your order as quickly and efficiently as possible.

1. Order Processing

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, order processing times may be longer than usual.

2. Shipping Destinations

Cup Care ships to customers worldwide.

However, certain countries or regions may have shipping restrictions. If we are unable to ship to your location, we will notify you as soon as possible.

3. Shipping Times

Estimated delivery times are as follows:

Typical delivery timeframes

• Switzerland / Europe
  - EU-based suppliers: about 2–10 days within the EU.
  - China-based suppliers: about 15–45 days for international shipping.
• North America (United States / Canada)
  - US-based suppliers: about 2–7 days.
  - China-based suppliers: about 15–45 days.
  

Please note that these delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

• Customs clearance
• Local postal services
• Weather conditions
• Public holidays
• Other circumstances beyond our control

4. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

• Destination country
• Shipping method
• Order value
• Promotions or special offers

Any applicable customs duties, import taxes, or other fees imposed by your local authorities are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, if available.

Please allow up to 48 hours for tracking information to become active.

6. Delayed or Lost Shipments

Cup Care is not responsible for delays caused by:

• Shipping carriers
• Customs inspections or delays
• Incorrect shipping addresses provided by the customer
• Force majeure events or circumstances beyond our reasonable control

If your package appears to be lost or significantly delayed, please contact us at:

Email: lgs.suisse@gmail.com

We will do our best to assist you in resolving the issue.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

Cup Care is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at:

Email: lgs.suisse@gmail.com

We cannot guarantee that changes can be made once an order has been processed.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of receiving your package at:

Email: lgs.suisse@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the damaged product and packaging

We will review your claim and may, at our sole discretion, provide a replacement or another appropriate solution.

9. Contact

If you have any questions regarding this Shipping Policy, please contact us at:

Cup Care
Email: lgs.suisse@gmail.com