Privacy policy

Last updated: August 17, 2026

Cup Care respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, contact us, or otherwise use our services.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Payment-related information

  • Customer support communications

  • IP address

  • Browser and device information

  • Website activity and interactions

  • Cookie and tracking information

  • Marketing preferences

Payment information may be processed directly by our payment providers. Cup Care may not receive or store your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

  • Process and manage orders

  • Process payments

  • Deliver products

  • Provide order and shipping updates

  • Provide customer support

  • Communicate with you about your order

  • Detect and prevent fraud or misuse

  • Maintain and improve our website

  • Analyze website performance and customer interactions

  • Personalize your shopping experience

  • Measure the effectiveness of advertising

  • Provide marketing communications where appropriate

  • Maintain the security of our website and services

  • Fulfill our business and regulatory obligations

4. Payment Processing

Payments may be processed through third-party payment providers available at checkout.

These providers may collect and process information necessary to complete your payment, prevent fraud, and comply with their own requirements.

Payment providers process your information according to their own privacy policies.

5. Marketing and Advertising

We may use third-party advertising and marketing services to promote Cup Care and measure the effectiveness of our campaigns.

These may include services provided by:

  • Meta, including Facebook and Instagram

  • TikTok

  • Other advertising or analytics providers we may use

Depending on your location, preferences, and consent choices, these services may receive information about your interactions with our website through technologies such as cookies and pixels.

This information may be used to:

  • Measure advertising performance

  • Understand customer interactions

  • Create advertising audiences

  • Show more relevant advertisements

  • Improve our marketing campaigns

Third-party advertising providers process information according to their own privacy practices.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies.

These technologies may be used to:

  • Keep the website functioning properly

  • Remember your preferences

  • Maintain shopping cart functionality

  • Understand how visitors use our website

  • Analyze website traffic

  • Measure advertising performance

  • Support personalized advertising where permitted

  • Improve our products and services

Where required, optional cookies and tracking technologies will be used according to your consent choices.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. How We Share Personal Information

We may share personal information with service providers that help us operate Cup Care, including:

  • Payment processors

  • Shipping and fulfillment providers

  • Product suppliers

  • Customer support providers

  • Analytics providers

  • Advertising and marketing platforms

  • IT and website service providers

We do not sell personal information in the ordinary meaning of exchanging personal information directly for money.

Certain advertising or analytics activities may be treated differently under privacy rules in some regions. Where required, we provide applicable choices or consent controls.

9. International Data Transfers

Cup Care operates from Switzerland and sells products internationally.

As a result, personal information may be processed or stored in countries other than your country of residence.

Our service providers may also operate internationally and process information in multiple countries.

Where appropriate, measures are used to protect personal information when it is transferred internationally.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

  • The nature of the information

  • Order and transaction requirements

  • Customer service needs

  • Fraud prevention

  • Accounting and record-keeping requirements

  • Disputes

  • Other applicable requirements

When information is no longer reasonably required, it may be deleted or anonymized.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Request a copy of certain information

  • Opt out of certain marketing communications

The availability and scope of these rights may vary depending on your location.

To submit a privacy request, contact us using the email address provided below.

We may need to verify your identity before completing certain requests.

12. Marketing Communications

If you subscribe to marketing emails or other promotional communications, you can unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us.

You may still receive non-marketing communications relating to your orders, transactions, or customer service requests.

13. Security

We take reasonable organizational and technical measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system or method of electronic transmission can guarantee absolute security.

14. Children's Privacy

Cup Care products and services are not directed toward children under the age of 14.

We do not knowingly collect personal information from children under 14.

15. Third-Party Links

Our website may contain links to third-party websites or services.

Cup Care is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or requirements.

When we update this Privacy Policy, the revised version will be published on this page and the Last updated date will be changed.

17. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or would like to submit a privacy request, please contact us:

Cup Care
Email: supportcupcare@gmail.com