FAQ

What is Cup Care?

Cup Care offers recovery products designed to support relaxation, recovery, and your everyday routine.

How do I use my Cup Care product?

Each product is designed to be simple and easy to use. Please follow the product instructions and recommended usage guidelines provided with your product.

Can I use Cup Care products every day?

Usage frequency depends on the product and your personal comfort level. Always follow the recommended usage instructions and stop using the product if you experience discomfort.

Are Cup Care products medical devices?

No. Cup Care products are intended for relaxation, and recovery purposes and are not intended to diagnose, treat, cure, or prevent any medical condition.

How long does shipping take?

Delivery times depend on your location and the shipping method available for your order. You can find more information on our Shipping Policy page.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking information when available.

Please allow up to 72 hours for tracking information to become active.

Can I return or exchange my order?

Cup Care does not accept returns or exchanges. If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue.

What if my product arrives damaged or defective?

Please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photos or videos showing the problem.

Once reviewed, we will provide an appropriate solution if your claim is approved.

Can I cancel my order?

Contact us as soon as possible if you wish to cancel your order. Because orders may be processed quickly, we cannot guarantee cancellation once processing has started or the order has shipped.